Returns & Refunds Policy

At Magic Eye Studio and Natstar Design, every artwork is created to bring a little more personality and creativity into your space. We want you to love your purchase, and we're here to help if something isn't quite right.

Please read our returns and refunds policy below before making a purchase.

1. Change-of-Mind Returns

As a small independent art business, we do not offer refunds or exchanges for change-of-mind purchases, including situations where you change your mind about the artwork, decide it doesn't suit your space, or no longer wish to keep it.

We encourage customers to review all product photos, descriptions, dimensions and details carefully before placing an order. If you have any questions about an artwork before purchasing, please get in touch with us.

This policy does not affect your rights under Australian Consumer Law.

2. Damaged, Faulty or Incorrect Items

We take care to package and dispatch your artwork safely. However, if your order arrives damaged, faulty or significantly different from its description, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order confirmation or proof of purchase.

• A description of the issue.

• Clear photographs of the artwork and any damage to the packaging, where applicable.

We will assess the issue and work with you to arrange an appropriate resolution in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Please retain the original packaging until the issue has been resolved, where possible.

3. Original Artwork and Prints

Original artworks and art prints may feature individual characteristics associated with their creation and production.

Minor variations in colour, texture or appearance may occur due to the artistic process, printing methods, lighting conditions or differences between screens and printed materials. Product photographs are intended to represent the artwork as accurately as possible.

However, this does not exclude your rights if an item is materially different from its description or fails to meet applicable consumer guarantees.

4. Custom and Commissioned Artwork

Custom and commissioned artworks are created according to the details agreed upon between the customer and Natstar Design.

As these pieces are made specifically for the customer, we do not accept change-of-mind cancellations, returns or refunds once work has commenced, unless otherwise agreed.

If you have concerns about a commissioned piece, please contact us directly so we can discuss the matter. Your rights under Australian Consumer Law remain unaffected.

5. Shipping and Delivery Issues

If your artwork arrives damaged or you receive an incorrect item, please contact us with photographs and your order details so we can investigate.

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can follow up with the relevant delivery provider.

We will assess each situation individually and provide an appropriate resolution where required.

6. How to Contact Us

For all return, refund or order-related enquiries, please contact us through our Instagram account:

Instagram: @natstardesign

Please include your order details and a brief explanation of your enquiry so we can assist you as efficiently as possible.

7. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

We appreciate your support of Natstar Design and our independent art business. Thank you for choosing to support original art and creativity.